Return/Exchange Policy

At Mkkawaiishop, we strive to ensure customer satisfaction with our products. If you are not entirely happy with your purchase, we offer a convenient return and exchange policy. Please read the following guidelines for returning or exchanging items:

1. Eligibility for Return/Exchange:

• Items must be in their original condition, unused, and undamaged.
• Returns and exchanges must be requested within 30 days from the date of delivery.
• We accept returns/exchanges for quality defects such as stains, zipper malfunctions, rips or tears, poor-quality materials, noticeable color differences, or major differences between the photographed product and the received product.

2. Initiating a Return/Exchange:

• To initiate a return or exchange, please contact us by chatting with us online, or sending an email to mkkawaiistore@gmail.com.
• Provide your order number and a brief explanation of the reason for the return or exchange.
• If you are experiencing any of the aforementioned problems, please include detailed pictures of the item(s) to help us assess the issue.

3. Return Confirmation:

• Once we have reviewed your request, our customer service team will contact you within 24 hours.
• If the problem is confirmed by our after-sale customer service, we will provide you with the return address and further instructions.

4. Return Shipping and Refunds:

• Customers are responsible for the shipping costs associated with returning the item(s) unless the package is lost in transit.
• We recommend using a trackable shipping service to ensure the safe return of the item(s).
• If the package is lost, we will offer a 100% refund or resend the item(s) to you.

5. Return Address:

Dongguan Weiming Information Techonology Co.,Ltd. Room 301, Zhenxing Beiliu Road, ZhaKou Village, Daojiao Town Dongguan City, China

Email: mkkawaiistore@gmail.com

Please contact us first to confirm the return or exchange process. Thank you!