Return/Exchange Policy

Return/Exchange Policy

At Mkkawaiishop, we strive to ensure customer satisfaction with our products. If you are not entirely happy with your purchase, we offer a convenient return and exchange policy. Please read the following guidelines for returning or exchanging items:

1. Eligibility for Return/Exchange:
  • Items must be in their original condition, unused, and undamaged.
  • Returns and exchanges must be requested within 30 days from the date of delivery.
  • We accept returns/exchanges for quality defects such as stains, zipper malfunctions, rips or tears, poor-quality materials, noticeable color differences, or major differences between the photographed product and the received product.
2. Initiating a Return/Exchange:
    • To initiate a return or exchange, please contact us by chatting with us online, or sending an email to
    • Provide your order number and a brief explanation of the reason for the return or exchange.
    • If you are experiencing any of the aforementioned problems, please include detailed pictures of the item(s) to help us assess the issue.
    3. Return Confirmation:
      • Once we have reviewed your request, our customer service team will contact you within 24 hours.
      • If the problem is confirmed by our after-sale customer service, we will provide you with the return address and further instructions.
      4. Return Shipping and Refunds:
      • Customers are responsible for the shipping costs associated with returning the item(s) unless the package is lost in transit.
      • We recommend using a trackable shipping service to ensure the safe return of the item(s).
      • If the package is lost, we will offer a 100% refund or resend the item(s) to you.

      5. Return Address:

      Dongguan Weiming Information Techonology Co.,Ltd. Room 301, Zhenxing Beiliu Road, ZhaKou Village, Daojiao Town Dongguan City, China


      Please contact us first to confirm the return or exchange process. Thank you!